Two-Factor Authentication

Two-Factor authentication is an important aspect of securing your website and hosting purchase. Enabling this allows for an additional security feature that will reduce the risk of someone unauthorized gaining access to your Sync panel. This is done by providing a second step to the login process that requires an authentication code produced by another device typically a cell phone to be needed even if you enter the correct username and password. Below you will find the instructions for enabling this highly recommended feature:

Once you login to the iThemes Sync dashboard, visit the Settings page from the drop-down in the top navigation menu.

In the Two-Factor Authentication settings tab, you’ll be asked to re-enter your Sync password. Reentering your password here is a new extra security measure to ensure you should be making changes to the account.

sync account settings

Click the “Next” button. The next page asks how you prefer to receive your two-factor authentication security codes. Using a two-factor mobile app is the recommended method.

Click the “Next” button. Now you’ll see the QR code you can use to complete setup with your two-factor authentication app. Open the two-factor authentication app on your mobile device and scan the QR code on this screen. Once you’ve scanned the QR code on your device, your mobile, click the “Next” button.

Sync will then ask you to enter the 6 digit security code generated from the two-factor authentication app on your mobile device. Click the “Next” button once more.

The final setup screen allows you to review your two-factor setup settings, including the backup phone number associated with your account and the recovery codes. You can use the recovery codes here to access your Sync account in case you lose your mobile device.

Be sure to keep your recovery codes in a secure location, such as a password manager that stores secure notes such as LastPass.

To complete two-factor authentication setup, click the “Enable Two Factor Authentication” button.

Now, the next time you log in to Sync, you’ll be asked to enter your password and a security code to log in.

Sync login

Two-Factor Mobile Apps Supported by iThemes Sync

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