Best Effort Support

What Is Best Effort?

Best Effort Support means that we will try to solve any problem you have with your server, software, or hardware - even if it’s something not traditionally covered in our managed support. We want you to know that you can come to us with any question. 

Note:

Best Effort is not covered under the same SLA's as our supported services and does not guarantee any future support for any issue. Please understand that Best Effort issues may take longer to resolve.

 

What Is Covered?

We will always let you know what is Best Effort every step of the way. You’ll never be left wondering if software is supported or not. We will always try our best to provide a solution for you.

The iThemes Hosting Support team is happy to provide Best Effort solutions for software, hardware, and your server. Best Effort does not include content management, coding or designing for your websites. We may also direct you to a better resource for your issue, such as Plugin Developer, Designer, Software Author etc.

 

Currently Supported Services

It is easier to give you the things that are covered by iThemes Support than to go through the list of things considered Best Effort. Below is a list of the currently supported services.

 

Fully Managed

Our expert technicians manage your hardware and web server.

  • iThemes Plugins
  • Sync
  • Lamp stack (Linux, Apache, MySQL, PHP)
  • YUM
  • Litespeed
  • iThemes Hosting
    • PHP
    • .Net
    • Firewalls
    • Server infrastructure
    • Load balancers

 

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