Unable to Sync

Sync could not contact your site. It may be offline, experiencing network connectivity problems, a webserver issue, a plugin conflict is blocking access, or the Sync client plugin has been removed/deactivated.

This may be due to a plugin. You can deactivate all other plugins and see if that helps. If it does help, then reactivate the plugins one at a time to find the culprit(s), if any.

The host or plugin may be blocking access to Sync and will need to whitelist the IPs.

54.159.83.156

54.163.229.119

50.16.107.41

Manually Syncing your site could also resolve your issue.

ERROR: The username and password you entered could not be authenticated.

Please make sure you are using your WordPress credentials and not your iThemes credentials.

Manually Syncing your site could also resolve your issue.

ERROR: There was an error connecting to your WordPress site's login page at https:///wp-login.php - Please enter the correct address and try again. You can try again, or setup manually by following our Quick Setup Guide

You aren't going to be able to use the Add Site feature in the Sync dashboard if your backend is hidden. The same goes for Two-Factor or reCAPTCHA. Sync needs to be able to directly login to your WordPress admin. 

Manually Syncing your site will resolve your issue.

Unhandled_request - This request was not handled by any registered verb. This was likely caused by a fatal error.

This may be due to a plugin. You can deactivate all other plugins and see if that helps. If it does help, then reactivate the plugins one at a time to find the culprit(s), if any.

 This could also be the result of a known conflict with the following plugins. 

 Coupon Creator Pro, Cherry Plugin, EventOn, and Gallery.

To resolve the conflict please add the code below to your wp-config.php file.

define( 'ITHEMES_SYNC_SKIP_SET_IS_ADMIN_TO_TRUE', true );

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