Checking for a Conflict.

It is always recommended to make a backup of the site after making any change.

The first step in troubleshooting almost any issue will be checking for a conflict.

How to Check For a Plugin Conflict

To check for a plugin conflict, deactivate all plugins to see if it helps. You can deactivate all plugins at once from the Plugins page by selecting and applying the Deactivate Bulk Action.

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If it does help then re-enable the plugins one at a time to find the culprit or culprits. 

If you do not currently have access to the wp-admin you can manually disable plugins using an FTP client by renaming the plugin. You can simply add a .bak to the end of it.

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How to check for a Theme Conflict

From the WordPress Dashboard navigate to Appearance -> Themes and switch to a WordPress Theme.

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If you do not have access to the wp-admin you can use an FTP client and then navigate to the wp-content/themes directory and download a backup of your current them to your desktop. Now you can remove every theme besides a WordPress theme. If the themes directory only has a WordPress theme the site will activate it for you.

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